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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A pop-up window will open. It offers thorough information about all the actions that you can carry out on that particular page. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich range of instructional videos illustrating how to use our web hosting Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you searching for, have a gaze at our comprehensive FAQ section, which includes questions asked by real users and provides real solutions. We regulary update our Frequently Asked Questions section with new articles in order to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, you can touch base with our excellent team of customer service technicians available 24-7 and ready to help you with any issue. Each trouble ticket you send will be replied to in less than one hour (the average response time is about 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 247572

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com